Bixby Electric's goal is to approach all of our client interactions using our Company's Values as a guideline: integrity; teamwork;respect for the individual; continuous improvement and customer satisfaction. All we can say is WOW did our Service Dept take the time to truly own those values and deliver for a recent residential customer. Not only did our Service Mgr Michael Delanoy shine, our technician, Patrick Flores truly brought it home for one of our customers. This is the value of service, as a company, that we strive to meet daily. Receiving this letter of appreciation from a client, that the service provided to them was of such a quality that they took the time to hand write a letter of thanks, is what makes our company truly unique in this industry. A big shout out to our Service Dept and to all of our customers, we appreciate you too!